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Garmin Connect Mobile   Troubleshoot


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Check out our Tips & Tricks, Quick-start Guides to fix

your Garmin Connect Sync Issues & much more.

Garmin Connect Mobile App & Sync Garmin Data With Mobile?

Setup garmin device with garmin connect and Sync your different devices with Garmin Connect Mobile app to prevent any accidental data loss and keep track of your health stats, workout & training plans, courses and segments, calendar events, and ample other activities saved on the connect account.


Sync Your Data with Garmin Connect Mobile

Let's get started with the steps to upload data using Garmin Connect mobile app.

Note: If you have the app installed on your device, jump to Step 3, else start with Step 1.

Step 1 Meet the following minimum requirements on your device.

Android Requirements

Operating System: 4.4 or later

Bluetooth: 4.0 or later

Apple iOS Requirements

iOS Version: 10.0 or later

Compatible with iPod touch, iPhone, iPad

Windows Phone Requirements

Operating system: Windows 10 Mobile version 10586.0 or higher

Architecture: ARM, x64, x86

Bluetooth: Integrated Bluetooth

System requirment for gramin connect mobile app
steps to sync data with garmin connect

Step 2 Download Garmin Connect Mobile app! on your device from respective Google Play, Apple, or Windows Store & install it on your phone.

Step 3 Launch the app and create your account through Garmin Connect login page (if don't have one).

Step 4 Sign in Garmin Connect with registered email address.

Step 5 Connect your Garmin device to the smartphone having Connect app.

Step 6 Add your Garmin nuvi device in app and complete the setup process by following on-screen instructions (This step applies if it is the first device that you're pairing with the app).

Implement the following steps, if your Garmin device is already registered with the Connect app.

For iOS: On-screen bottom, tap on select Garmin Devices.

For Android: Check your screen top & tap on select Garmin Devices.

Step 7 Later, hold the device keys until you see SYNC on the screen. Then, release the key.

Step 8 After the process completes, view your all imported data in the Garmin Connect Mobile app.

Note: If you own any USB, ANT wireless, or Wi-Fi device, sync them using Garmin Express.For sync Downlaod Latest version of Garmin Express.

Troubleshooting Garmin Connect Bluetooth Issues

Problems like can't sync data from device to Garmin Connect, unable to see smart notifications, and widgets not working on device are co-related. Know how to resolve their most common cause i.e. Bluetooth Troubleshooting with Garmin Connect Mobile App.


Steps to Resolve Bluetooth Connection Issues

Recommended tips before Troubleshooting Bluetooth Garmin connect App issues:

  • Swipe down from the top of mobile screen and search Bluetooth option from quick action list.
  • Next, ensure the Bluetooth option on list is enabled.
  • Now, launch Garmin Connect and login your account.
  • In Connect App menu, click on Garmin device option and check your device status. The connection between Bluetooth device and Connect app should be good.
  • If the status displays 'Poor’ then, troubleshoot Bluetooth software error.

Adding to your information, there are majorly four types of Bluetooth error.


So, how CAN I FIX my Bluetooth error with definite solution- instantly?

Wondering Same? - Then, explore your Answer from NEXT Line...

Garmin connect bluetooth connectivity issue
resolve bluetooth problem with garmin connect

Find your device status below & resolve Bluetooth problem

Appropriate steps against four different Garmin Connect Bluetooth problems.

Error 1: Garmin device and mobile fail to reconnect after 1-2 minutes Restart

Solution: Your answer to prevailing Bluetooth Connectivity issue:

  • Open your Garmin Connect App and tap on three dots at bottom-right corner of your app screen.
  • Select Remove device option and tap on YES to confirm unpaired device action.
  • After few minutes, again add the mobile device to Connect app and check if the device gets paired or not!
  • When devices get paired - they will automatically connect to your Connect app.

Error 2: Garmin Connect App displays message: “No Device Paired”

Solution: Here’s the answer to your Bluetooth error:

  • Re-launch Garmin Connect app and tap on 'Add device’ option.
  • From the available list of devices (that you registered with the app earlier), choose your device model to connect.
  • Next, follow on-screen instructions to complete the device pairing process.
  • Once paired, your Garmin device should be connected to the Connect App.

Error 3: Garmin device displays the status "Not Connected"

Solution: Try following steps to fix your problem:

  • Reboot your Garmin device and phone because the process mostly resolves Bluetooth connection issue.
  • Note: Wait for 1-2 minutes until your reboot process completes.

  • Then, open Garmin Connect Mobile app and go to “Device settings/ Status” page and check if the status changes to 'Connected' or not!

Error 4: Connect App shows "No Devices Paired"

Solution: To troubleshoot this error:

  • Re-launch you Garmin Connect App and search for the option 'Add a device' on screen.
  • Touch the device model you are trying to connect and follow on-screen pairing process.
  • Once it completes successfully, your Garmin device will be connected to app.

Is your Garmin Connect Bluetooth issue not listed here?

Click any of the following links and find your answer.

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How to Update Software using Garmin Connect Mobile?

Garmin Connect Mobile App is the one-stop store that manages all your activities and also, helps you update Garmin nuvi device software. It's a blessing in disguise- especially when you're traveling on an unknown road & want to get the fresh & updated routes.


Update Your Device Software Using Garmin Connect

Your steps to update Garmin device software using Connect Mobile App:

Note: Make sure you have a Garmin Connect login account for software update.

  • Begin by pairing your Garmin device with a compatible smartphone.
  • Note: Do check your system requirements before connecting the GPS device

  • Next, sync your device with the Connect app (refer the first section on page to sync your GPS device with Garmin connect).
  • Once these processes complete successfully- all-new device concerning software update will get onto your device.
  • Check for updates, which do not display message “Already installed”.
  • Then, click on Update button next to the Garmin device compatible firmware available for your device.
  • Note: You may expand the update software from right-hand corner to check its details.

  • Lastly, follow-all on-screen instructions to complete the software update download and install on your Garmin device.
Update Your Device Software Using Garmin Connect

What's more in Garmin Connect Online?

You already know- what Garmin connect portal does for you! To your surprise- there're even more tools and features in Garmin Connect Mobile. So, learn- what more Garmin Connect is capable of and check- if you were only aware of a drop in the ocean of Connect App.


Build a Plan

From body fitness to marathon run, Garmin connect has all guide plans to help you. Be it the tested workout features, expert advice, reminder of target time, or estimation of how long will it take to achieve your goal- Garmin Connect Mobile app has all.

Find New Pathways to Run

With a heat map feature embedded in the app- you can now get to know the most updated running routes in your area. By accessing this hand remedy feature, you can also learn about some of the unknown or not-so-popular routes & relish a new experience.

Create Your Routes

Using your Smartphone app, you can now add your left, right routes or pick your roads/ paths. Along with this, you also get the detailed distance, predicted times according to your pace, an elevation map, and some quick edit tools to auto-fill your journey.

Know Your Heart Rate Stats

Providing information about your current heart stats- the app also helps you know whether the place is good for your run. Guiding you about how your body should respond during plain or uphill runs- it also lets you compare what's your present body condition is.

Most Common Garmin Connect Issues & Solutions

Bring your Garmin Connect App in working conditions with troubleshooting instructions given below


Garmin Connect Not working

Garmin Connect not Working

When Garmin connect refuses to respond for any action- despite all status sites green- then, check your Internet connection. Also, ensure that your Garmin connect doesn’t keep crashing else, you won’t be able to access your device Connect App.

Read More
Garmin Connect not Syncing

Garmin Connect Sync Failed

When Garmin device is paired but not syncing data on Garmin Connect account simply turn on Bluetooth settings on your mobile and reopen your Connect app. Also, restart Garmin device and remove then re-add same device in Connect App.

Read More
Garmin Connect Down

Status: Garmin Connect Down

When you feel Garmin Connect is giving tough time tracking or accessing the plans or other activities stored on it- check for the server status online. In case, your Garmin Connect is giving an outage message - wait patiently for the services to go up!

Read More
Garmin Connect App not Loading

Garmin Connect Download Failed

If you can’t download Garmin Connect mobile app, make sure Bluetooth is enabled & GPS device is setup with Smartphone. Also, keep in mind that connection is build up directly using Garmin Connect Mobile App rather than Bluetooth settings of Smartphone/p> Read More

Other Garmin Connect Problems- We Resolve

Browse the list to find out the Garmin Connect app issues that our GPS experts resolve for 1000s of US and Canada customers daily.


Garmin Connect Sync Failed

Garmin Connect Login Issue

Garmin connect widgets are not working

Unable to synchronize data from Garmin connect

Connect Mobile Update installation problem

Device connects initially but then disconnects abruptly

Garmin map updates

Different Ways to Reach Us

We provide troubleshooting services for all types of Garmin Nuvi devices through following windows


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Frequently Asked Questions

Some of the highly reported Garmin Connect issues by our Support service customers


For Garmin Connect account, it's possible to connect more than one device, However, when it comes to Garmin Connect Mobile app- the count of compatible devices that you can connect for sync or software update process, limits to 5.

If you want to download any workout guide or plan, schedule your work regime, or create your own training plan- simply connect your device to computer. Then, open link, select Plan-> Training Plans-> and, download your training plan. You may also select Plan-> Calendar-> and follow on-screen instructions to create and schedule your plan.

Usually, the sync process starts automatically on your Garmin Connect account. However, if you want to add any activity or plan manually to the account, login Garmin connect account. Then, click your Arrow icon in upper-left corner of the Connect dashboard & expand the Navigation bar to select Activities and later, press Add button to get them on the account.

To connect Garmin Connect with any third party app like MyFitnessPal, open your Garmin Connect Mobile app, and then click on app menu. Next, select More -> then, tap Settings and choose the Third Party App i.e. MyFitnessPal.

Finally, click on Get Started and view to option to Link Accounts. Simultaneously, login your MyFitnessPal account to create the link.

Note MyFitnessPal, here is an example of third-party app, which is taken to explain the process in easy and understandable language.

Simply, connect your Garmin device to computer via a USB cable. Now, make sure that you can see the device and its memory card on the list. Explore the GPX file in New Files folder to access and upload Garmin course menu in Connect account.

Important: While the course file is uploading don't touch your device or access the Connect account.

After Garmin Connect is tested on Windows and Mac operating system, it has been verified that only following browsers support Garmin connect app:

  • Chrome
  • Safari 6+
  • Firefox
  • Microsoft Edge
  • Internet Explorer 11+
  • Other operating systems, browsers, and their later versions may not work or support the Garmin Connect fully.